Cancelling your subscription

Last updated: October 2026

This page explains how to cancel your Thrive (Thrive: Fitness & Nutrition) subscription and what happens after you do.

How to cancel

You can cancel at any time from inside the app:

1. Open Thrive and go to the Profile tab
2. Tap Subscription
3. Tap Cancel subscription
4. Confirm when prompted

No email, phone call or support request is needed.

What happens when you cancel

Your subscription stops renewing immediately and you will not be charged again.

You keep full access until the end of the period you have already paid for. If you cancel a monthly plan three days into the month, you keep access for the rest of that month. If you cancel an annual plan, you keep access until your renewal date.

We do not issue partial refunds for time remaining in a period you have already paid for.

Switching between monthly and annual

If you switch from annual to monthly, your annual plan is not refunded. You keep full access until your current annual term ends, and monthly billing begins from that date.

Free trials

If you cancel during your free trial, you will not be charged. Access ends when the trial period ends.

If you cannot access the app

Email support@thrivefitness.co.za from the email address linked to your Thrive account. We will cancel it for you and confirm by email.

Deleting your account

Cancelling stops billing but keeps your data. If you want your data removed as well, see our Account and data deletion page. Deleting your account cancels any active subscription automatically.

Payments

Payments are processed by Paystack. Thrive does not store your card details.

Questions

Email support@thrivefitness.co.za.